Good service is worth its weight in gold
INCONY-Team = competent and customer-oriented
INCONY customer survey 2015
The consulting company GROTHUS VAN KOTEN Mittelstandsmarketing KG conducted a survey among INCONY customers in autumn 2015. The participation rate of 27.06% was quite high - a big thank you to you!
In the following we would like to show you the representative points.
1. How satisfied our customers are with us and our software:
96% of the respondents were satisfied with INCONY, 58% very satisfied and 11% were thrilled.
2. INCONY's greatest strengths from the customer's point of view:
What our customers particularly value about INCONY
- Competent employees
- Tailor-made implementation of customer-specific requirements
- Reliable availability in terms of time
- Web based processes and functionalities
The following are also seen a well executed
- High degree of flexibility
- Full understanding of customer requirements
- Reliable support
- Fully automated print generation, even for complex product data
- Ability to manage and incorporate complex data
- Short response time
- Use of innovative technologies
3. Better than the competition:
The survey shows that INCONY scores well compared to other providers, especially in terms of speed (47% better than other providers), service (35% better than other providers) and degree of innovation (35% better than other providers).
Overall, INCONY is rated " more favourable " compared to its competitors.
Our sincere thanks go to all those who, through their participation, have assured us that we are on the right track and have created the basis for further improvements with their cooperation.