INCONY's Customer Survey 2007

In 2007 the consulting firm Grothus van Koten was commissioned to collect and analyze the data for us. The following is a presentation of the representative points of the customer survey.

1. How Satisfied Our Customers Are With Us And Our Software

All respondents indicate satisfaction of over 50%, two-thirds being 75% or more satisfied. 17% are even thrilled.

Statistics of the 2007 INCONY customer survey

2. What INCONY Should Improve and What We Are Already Planning

License costs
ANTEROS.pk 3.2 comes with a new pricing model, which is even more modular and thus offers more favorable license costs for initial steps or those with lower requirements
Data Transfer
ANTEROS.pk 3.2 provides much more extensive import-export functions; in addition to the XML format, product data can now also be directly imported in CSV or Excel format and multiple options are available (e.g. only export products from a search query)

Configuration Capabilities of the Software
The configuration options will be gradually improved with the next versions, being driven by customer projects

3. What INCONY is Already Excellent at, That Should be Presented More Clearly

4. Willingness to Recommend INCONY to Others

74% would gladly recommend INCONY to others without any restrictions

26% would recommend INCONY to others with certain reservations

0% would not recommend INCONY

Thank you to everyone who, through their participation, gave us the assurance that we are on the right track and, through their cooperation, have laid the foundation for further improvements.

Software Demo of ANTEROS

Many satisfied customers benefit from the software ANTEROS

Free Demo

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
spamshield	The cookie is used to determine whether the visitor's browser is cookie-enabled, which excludes most SPAM bots and prevents the misuse of forms.	session	HTML	Website
test_cookie	Is set for testing purposes to check whether the browser allows cookies to be set. Does not contain any identifiers.	15 minutes	HTML	Google Tag Manager (https://policies.google.com/privacy)

Name	Purpose	Lifetime	Type	Provider
_pk_id	Recognizing visitors (e.g. if the visitor has already an active session) calculating unique visitors creating report "no. of visits needed to convert". "days since last visit", "days to conversion", "visits count" recognizing returning visitors.	13 months	HTML	Website
_pk_ses	If cookie is not available and last visit (in pk_id cookie) was more than 30 mins ago, visit count in pk_id cookie is increased.	30 minutes	HTML	Website

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google Tag Manager (https://policies.google.com/privacy)
Tidio	Used by Tidio in order to make the chatbot available.	30 days	HTML	Tidio (https://www.tidio.com/privacy-policy/)
IDE	Contains a randomly generated user ID. Based on this ID, Google can recognize the user across different domains and display personalized advertising.	1 year	HTML	Google Tag Manager (https://policies.google.com/privacy)
Conversion	Stores every conversion made on the site if you came to us through a Google Ad.	3 months	HTML	Google Tag Manager (https://policies.google.com/privacy)