INCONY Customer Survey 2011
In 2011 the consulting firm Grothus van Koten Mittelstandsmarketing KG was commissioned to collect and analyze the data for us. The following is a presentation of the representative points of this year's INCONY customer survey.
1. How Satisfied are Our Customers with Us and Our Software?
All respondents indicated a level of satisfaction, 52% are very satisfied. 29% are even thrilled.
2. INCONY's Greatest Strengths from the Customer's Point of View
They very happy about the following aspects at INCONY
| They also regard the following points as important and good at INCONY
|
3. Better than the Competition
The survey shows that INCONY scores particularly highly in terms of speed (44% better than other providers), competence (38% better than other providers) and customer service (38% better than other providers) in comparison with other providers.
Overall, INCONY is rated as " tending to be better" compared to our competitors.
Sincere thanks go to all those who, through their participation, have given us the assurance that we are on the right track and, with their cooperation, have created the basis for further improvements.
